Privacy Policy

Last updated [December 26, 2024]

INTRODUCTION

At Nziza Global, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website www.nzizaglobal.com and use our services. We are fully committed to ensuring that your personal data is protected in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

If you have any questions or concerns regarding this policy or how your personal data is handled, please contact us at info@nzizaglobal.com.

ABOUT US

Nziza Global provides professional training on software technologies for engineering and infrastructure professionals and organizations. Our mission is to equip users with the skills and tools to enhance their careers through innovative solutions like CAD, CAM, CAE and BIM technologies.

This policy applies to all information collected through our website and services (collectively referred to as the “Site”), which includes our sales, marketing, and customer support channels.

1. What Information Do We Collect?

We collect personal information that you provide directly to us, as well as information automatically collected when you interact with our Site.

A. Personal Information You Provide

When you register for an account, express interest in our services, or communicate with us, we may collect the following types of personal data:

Name and Contact Information: Full name, email address, postal address, phone number.
Credentials: Passwords, security information used for account authentication.
Payment Data: Billing information and payment details, including credit card numbers and other payment instrument data, which are processed by our payment processor.
Training Data: Information you provide through our training programs (e.g., progress, course completion data).

B. Automatically Collected Information

We automatically collect information when you visit or interact with our Site, such as:

Device and Usage Information: IP address, browser and device type, operating system, referring URLs, language preferences, and interactions with our content.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and other similar technologies to track your usage of the Site.

C. Information from Other Sources

We may obtain personal information from third-party sources, such as social media platforms (e.g., Facebook, LinkedIn) or public databases.

2. How Do We Use Your Information?

We process your personal data for the following purposes:

Account Management: To facilitate account creation and logon process (with your consent or contractual obligation).
Training Services: To provide the services you’ve requested, including course enrollment, updates, and customer support (contractual basis).
Marketing and Communication: To send promotional materials, updates, and news related to our services, and to allow you to opt-in to these communications (with your consent).
Performance Analytics: To evaluate the usage of our Site, optimize features, and improve user experience (legitimate interest).
Legal Compliance and Security: To ensure the security of our platform, prevent fraud, and comply with legal obligations (legal obligations).
Data Analysis: For internal business analysis, improving the Site’s performance, and customer experience (legitimate interest).

3. Will Your Information Be Shared with Anyone?

We may share your personal data under the following circumstances:

With Third-Party Service Providers: To deliver services on our behalf, such as payment processing, email marketing, data hosting, customer support, and marketing efforts (for example, we use Brevo for email marketing, which stores and processes your personal data in compliance with GDPR).
For Legal Compliance: We may disclose your information to comply with legal requirements, prevent fraud, or protect our legal rights (legal obligations).
Business Transfers: If Nziza Global undergoes a business transition (such as a merger or acquisition), your data may be transferred to the new owner.
With Your Consent: We may share your personal data for any other purpose with your explicit consent.

International Transfers of Data: If your data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as the use of Standard Contractual Clauses or reliance on an adequacy decision by the European Commission.

4. Do We Use Cookies and Other Tracking Technologies?

Yes, we use cookies and similar tracking technologies (such as web beacons and pixels) to enhance your experience on our Site. These tools help us understand how users interact with our Site and improve functionality. You have the option to manage your cookie preferences through your browser settings or the cookie consent management tool on our website.

For more information, please refer to our Cookie Policy.

5. What Are Your Privacy Rights?

As a data subject, you have the following rights under GDPR:

Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccuracies in your personal data.
Right to Erasure: You can request that we delete your personal data, subject to certain exceptions (e.g., legal requirements).
Right to Restriction: You can request the restriction of processing under certain circumstances.
Right to Data Portability: You have the right to request your data in a machine-readable format.
Right to Object: You can object to the processing of your personal data in certain situations.
Right to Withdraw Consent: If we rely on consent to process your data, you can withdraw your consent at any time.

To exercise your rights, please contact us at info@nzizaglobal.com. We will respond to your request within 10 days.

6. How Long Do We Keep Your Information?

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once the retention period expires or the data is no longer necessary, we will delete or anonymize the data. For example:

Account data is retained for as long as your account is active.
Marketing data is retained until you unsubscribe.

7. How Do We Keep Your Information Safe?

We take the security of your personal data seriously and use appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure. These measures include encryption, secure data storage, and regular security audits.

Please note that while we implement these security measures, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Do We Collect Information from Minors?

We do not knowingly collect personal data from children under the age of 16. If we discover that we have inadvertently collected data from a minor, we will take steps to delete that data promptly. If you believe we have collected data from a child under 16, please contact us at info@nzizaglobal.com.

9. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. When we update the policy, we will post the revised version on this page and update the "Last Updated" date. We encourage you to review this policy periodically for any changes.

10. How Can You Contact Us?

If you have any questions or concerns about this Privacy Policy, please contact us at:

Nziza Global
Email: info@nzizaglobal.com
Website: www.nzizaglobal.com